Last updated: 15.07.2026

This Delivery Policy explains how shipping, delivery times, delivery charges, customs duties and carrier-related issues are handled on the M8RCH website, available at m8rch.com.

The M8RCH website is owned and operated by M8RCH LTD, Reg. Number: 17296644, located at 239 Kensington High Street, London, England, W8 6SN.

By placing an order on the M8RCH website, you agree to this Delivery Policy.

1. General Delivery Information

M8RCH offers delivery to selected countries and regions, subject to courier availability, legal restrictions, payment provider rules and service limitations.

Delivery options, estimated delivery times and delivery costs are shown at checkout before you confirm your order.

Delivery times are estimates only and may vary depending on production time, order volume, destination country, customs procedures, courier availability, public holidays and circumstances outside our control.

2. Order Processing

Orders are processed after successful payment confirmation.

Because M8RCH provides custom printed clothing and made-to-order merch, production time may be required before the order is dispatched.

Production time may vary depending on the selected product, design complexity, stock availability, order quantity and fulfilment capacity.

Once your order has been dispatched, delivery is handled by third-party courier or logistics partners.

3. Delivery Zones, Times and Rates

M8RCH offers delivery to selected countries and regions. Delivery times are estimated in working days and may vary depending on production time, courier availability, destination country and circumstances outside our control.

United Kingdom

For orders delivered within the United Kingdom, the following delivery options may be available:

Fast Delivery: 1–2 working days, €9.99
Standard Delivery: 2–4 working days, €6.99
Economy Delivery: 3–6 working days, €3.99

Europe Zone A

Delivery to Europe Zone A usually takes 4–8 working days and costs €11.99.

This zone includes Germany, France, Italy, Spain, Austria, Poland, Czech Republic, Hungary, Greece, Cyprus, Belgium, Netherlands, Luxembourg and Denmark.

Europe Zone B

Delivery to Europe Zone B usually takes 5–10 working days and costs €18.99.

This zone includes Ireland, Portugal, Sweden, Finland, Norway, Switzerland, Malta, Monaco and Andorra.

Europe Zone C

Delivery to Europe Zone C usually takes 6–12 working days and costs €24.99.

This zone includes Slovakia, Slovenia, Romania, Bulgaria, Croatia, Estonia, Latvia and Lithuania.

Europe Zone D

Delivery to Europe Zone D usually takes 7–14 working days and costs €32.99.

This zone includes Albania, Armenia, Azerbaijan, Georgia, Ukraine and Turkey.

Central Asia

Delivery to Central Asia usually takes 10–18 working days and costs €41.99.

This zone includes Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan and Uzbekistan.

International

International delivery usually takes 10–20 working days and costs €50.99.

This zone includes Canada, India and Israel.

Delivery rates may change from time to time. The final delivery cost will be shown at checkout before you confirm your order.

4. Shipping Address

You are responsible for providing a complete, accurate and deliverable shipping address.

Please check your name, street address, apartment or unit number, postal code, city, country, phone number and email address before placing an order.

M8RCH is not responsible for failed delivery, delayed delivery, returned parcels or additional costs caused by incorrect, incomplete or outdated delivery information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal to accept the parcel or failure to collect the parcel, the customer may be responsible for additional shipping or replacement costs.

5. Delivery Estimates

Delivery times are shown in working days and are estimates only.

Working days usually exclude weekends and public holidays.

Estimated delivery times may be affected by:

• courier delays;
• customs checks;
• public holidays;
• incorrect delivery details;
• weather conditions;
• transport disruption;
• local delivery restrictions;
• high seasonal demand;
• production or fulfilment backlogs;
• events beyond our reasonable control.

M8RCH will make reasonable efforts to assist where delivery issues arise, but we cannot guarantee delivery by a specific date unless expressly confirmed in writing.

6. Customs, Import Duties and International Delivery

International orders may be subject to customs duties, import taxes, clearance charges or local handling fees, depending on the rules of the destination country.

Unless stated otherwise, these charges are not included in the product price or shipping cost and must be paid by the customer.

Shipments within the European Economic Area (EEA) are not subject to customs duties or import taxes.

For orders shipped to the United Kingdom, any applicable customs duties, import taxes or clearance-related fees will be covered by M8RCH LTD.

Customers are responsible for checking the import rules and restrictions of their destination country before placing an order. M8RCH is not responsible for delays, additional costs, failed delivery or returned parcels caused by customs procedures, import restrictions or local postal authorities.

If an order is returned to us by customs or local postal authorities, we may refund only the product cost, excluding shipping fees, unless otherwise required by law.

7. Delays, Carrier Issues and Events Beyond Our Control

Delivery may be delayed due to events beyond our reasonable control, including courier disruption, transport issues, customs delays, severe weather, public holidays, force majeure events, operational backlogs or local delivery restrictions.

Once an order has been dispatched, delivery is carried out by third-party carriers or logistics partners.

While we will make reasonable efforts to assist where delivery issues arise, M8RCH is not responsible for every act, omission, delay or service failure of third-party carriers.

8. Lost or Undelivered Parcels

If your parcel has not arrived within the estimated delivery period, please contact us at [email protected] with your order number.

We may ask you to confirm your delivery address and provide additional information so we can review the issue with the carrier.

Where appropriate, we may open an investigation with the courier or logistics provider.

A replacement, refund or other solution may be offered depending on the result of the investigation, the order details and applicable law.

9. Damaged Parcels

If your parcel arrives damaged, please contact us at [email protected] as soon as possible.

Please include:

• your order number;
• clear photos of the damaged packaging;
• clear photos of the product;
• a short description of the issue.

Please do not dispose of the packaging until we have reviewed the matter, as it may be needed for a courier claim.

10. Restricted Countries and Service Limitations

M8RCH does not provide products or services in restricted countries, sanctioned territories, embargoed jurisdictions or locations where delivery, payment processing or fulfilment would violate applicable laws, sanctions, courier rules or payment provider requirements.

We may cancel or refuse an order if the delivery address, billing address, payment method, user account or order details are connected to a restricted location or prohibited activity.

If an order cannot be fulfilled due to legal restrictions, courier limitations or sanctions rules, we may cancel the order and issue a refund where required and permitted by law.

11. Contact Information

If you have questions about delivery, shipping rates or an existing order, please contact us:

M8RCH LTD
Reg. Number: 17296644
Address: 239 Kensington High Street, London, England, W8 6SN
Email: [email protected]